Frequently Asked Questions (FAQs)
What is MyTools?
MyTools allows Cal State L.A. students to access frequently used campus software applications such as the Microsoft Office suite (Word, Excel, PowerPoint, Access and Publisher), Adobe Creative suite, SPSS, SAS, Mathematica and MATLAB from anywhere with Internet access, at any time from their personal computer, laptop or mobile device. (anywhere on-demand applications), a technology providing remote access to a suite of applications previously offered only on campus computers, is now available to Cal State L.A. students.
How can I access MyTools?
You can use your personal computer or mobile device (e.g., PC or Mac desktop, laptop, iPad, iPhone, Android, etc.) with an Internet connection and any web browser (i.e. Internet Explorer, FireFox, Chrome, Safari, etc.). You must have a MyCalStateLA ID account to access the available applications.
Can I run all the Open Access Computer lab software programs from MyTools?
No. Due to software licensing restrictions, Cal State L.A can only offer some software application via MyTools. We will continue to work with software vendors in an effort to expand the list of available applications.
What's the timeout for a MyTools session?
- Log off from the system will occur after 30 minutes of "inactivity" on the website
- Disconnect from an active application will occur after 60 minutes of "inactivity" in that active application.
What happens if I did not logoff but closed the browser instead?
Closing the browser will result in the disconnect states noted in the previous question. Once your session is disconnected, you will need to log in again to reactivate your session.
Where do I save my work?
For either the PC or Mac, save your work to your local hard drive, external drive or USB drive. For either the PC and Mac, any data saved to Parallels server areas will be lost when you log off. For more information on saving files, see How to Save Files.
Will Microsoft Office applications such as Word docs or Excel spreadsheets auto save?
Yes, they will save to your local hard drive as long as you have set up file saving correctly. It is recommended that you save your document or spreadsheet as soon as you begin your session, which will enable auto save to work.
Can I print within the application I am using?
Yes. Printing will work just like any local application you normally use.
Why am I not able to launch any software applications? I know I have installed the Parallels client on my PC/Mac?
You may have an older or corrupted version installed on your PC or Mac. You need to uninstall the existing version and install the latest version from the Parallels website - http://www.parallels.com/products/ras/download/client/