Voice Mail User Guide

Click below for assistance with and information about voice mail features.


To Access Voice Mail

On-campus

  • Dial 3-7800
  • Enter your mailbox number, plus #, or if dialing from your extension, just press #.
  • Enter your security password and #.

Off-campus

  • Dial 323-343-7800
  • Enter your mailbox number, plus #.
  • Enter your security password and #.

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Record or Change Greeting     4

Delete a greeting 2

Review (back to the beginning) 2, 2

Listen to your greeting 5

Pause recording *

Re-record your greeting 6

End and accept your greeting #

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Play Messages     5

Playback commands during the message

Next message 5

Go back 2

Go back to start/replay 2, 2

Go forward 4

Pause/resume playback *

Go to the end #

 

Respond commands during or after a message

Replay message 2, 2

Delete or erase message 3

Save message 7

Envelope (time stamp) 8

Forward message 1, 3

Call sender 1, 4

Reply or reply to all 1, 7

Previous message 1, 5

First new message 1, 9, 1

First saved message 1, 9, 2

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Compose and Send Messages     6

Record Record your message

Play/review 2, 2

Erase before accepting recording 3

Accept recording #

Address (one or more addresses) Enter destination number, press #
End address list with a final #

Acknowledge (confirm) 1 (after addressing is complete)

Send #

End Recording *

Private 4 (after addressing is complete)

Urgent 6 (after addressing is complete)

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Mailbox Commands

Personal Verification (record name) 1, 6, 8

Password Change 1, 6, 2

Custom Operator (Personal Assistant) 1, 6, 5

Exit/disconnect 9, 9

Help 0

Return to main menu #

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Express Messaging

Express messaging allows users to leave a message for someone without having to call the recipient by following these steps.

  • Dial 3-7800
  • Press * *
  • Enter the recipient's extension number, then press #
  • Record your message
  • Hang up

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Distribution Lists

Distribution lists allows users to send messages to a number of recipients simultaneously without requiring all recipients to be entered individually. Distribution lists can be numbered 1 to 99. A maximum of 200 addresses can be added to a single distribution list.

To access the Distribution List Feature

  • Dial 3-7803. Enter your mailbox number followed by #. Enter your password followed by #.
  • Press 8 - Mailbox commands
  • Press 5 - Call Pilot tools
  • Press 5 - Distribution list

To build a new list

  • Enter list number followed by #
  • To build the list, press 5
  • Enter list of addresses/mailboxes, separated by #
  • Press # again to end the list

Note 1: If you enter the wrong mailbox number, press 0, # to delete it.

Note 2: If you want to search by last name, press *, 77.

Commands for an existing distribution list

  • Review - Press 2
  • Delete - Press 76
  • Add a new address/mailbox - press 5
  • Find an address/mailbox - Press 6. Then press 76 if you want to delete that mailbox.

Compose a message

  • Press 4 to return to mailbox commands or log into your mailbox the usual way.
  • Press 75 to compose the message.
  • Enter the distribution list number, followed by #. If entering multiple lists, enter # again after the last list.
  • Press 5 to record the message.
  • After recording the message, press 79 to send it.

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