California State University, Los Angeles
ITS At Your Service
With new workshops, services, and hours of operation, Information
Technology Services (ITS) continues to improve service to the
campus community.
New ITS Training Program Workshops
The following seven titles have been added to the extensive list of ITS Training Program workshops. You must have with a valid Golden Eagle Card and an NIS account to attend.
- Adobe Photoshop CS2
- Creating a Webpage Using HTML
- Macromedia Dreamweaver 8
- Macromedia Flash 8
- Microsoft Visio: Process Mapping for Staff
- Outlook 2003 for Staff
- Outlook Web Access (OWA) for Students
For a complete list of workshops, see: http://www.calstatela.edu/training/.
New ITS Help Desk Services
The ITS Help Desk is proud to add the following new services:
- An automatic call distributor (ACD) phone system that tracks the number of received telephone calls and queues them to be answered in the order received. The queue is visible to Help Desk Consultants to better manage customer calls.
- The ITS Information Board near the ITS Help Desk counter shows timely bulletins and reminders about accounts, workshops, information security issues, handouts, Library information, and more.
- A new incident management system to track customers’ technical support issues will be implemented soon. The system will not only track problems from receipt to resolution, but has reporting capability as well. Reports on problem types and recurrences will help management eliminate recurring problems and proactively plan for needed training. As a bonus, the system also will track all asset-tagged computers in inventory.
- Help Desk Consultants are attending more technical training courses themselves, so they can better respond to the various questions and issues brought by students, faculty, and staff. With more in-depth training, the Help Desk Consultants can provide a broader range of technical support.
- To Increase campus awareness about all ITS services, the ITS will have a booth on the main walkway during Welcome Week each quarter. And, in collaboration with faculty, pertinent ITS services are being promoted in classrooms.
New ITS Help Desk Hours
Conveniently located in the
Library Palmer Wing Lobby, the ITS Help Desk now offers
extended hours of service. During each quarter session,
the ITS Help Desk is open during these hours:
Monday-Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturdays: 9 a.m. to 1 p.m. (fall, winter, and spring sessions) and 11 a.m. to 3 p.m. (summer sessions)
During each quarter break, the ITS Help Desk is open during these hours:
Monday - Friday: 8 a.m. to 5 p.m.
If you have a technical question or concern, contact the ITS Help Desk: Location: LIB PW Lobby Phone: (323) 343-6170 E-mail: helpdesk@calstatela.edu