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In this issue...

Block That Virus!
Block That Spam!

Enhanced services reduce viruses and spam in your mailbox

Open Sesame

Guidelines and tips for creating and securing strong passwords

E-mail and ID Theft

Protect yourself from scams, hoaxes, phishing, and more.

Campus Media Resources

Ordinary classrooms become technologically enhanced with mobile TEC carts.

ITS Help Desk Advisor

Tips, tricks, and techie tidbits

ITS News is published by Information Technology Services

E-mail suggestions to: itsnews@calstatela.edu

Peter Quan
Vic President and CTO
Information Technology Services

Carol Melton
Editor/Writer

Dennis Kimura Newsletter Design

Image: ITS News Banner Logo

Fall 2004

California State University, Los Angeles

ITS Help Desk Advisor


Some Cache Is Not Worth Saving

Image: cleaning computer cacheWhen web pages and graphics are downloaded and stored in your computer browser’s cache directory, they will rapidly load. The cache is a portion of memory reserved for temporary (or virtual) storage. When you go to a particular URL, if your browser finds that page in the cache, it will read it rather than download a copy of the page from the Internet (unless you select “Reload”). In some cases, you can retrieve pages from cache to browse offline without having to be connected to the Internet.

While your browser’s cache usually makes revisiting web pages faster, it can sometimes take up too much temporary storage space. When that happens, applications that also require virtual memory might fail. The solution: Do some housecleaning and regularly clear out your cache. Click here for instructions about Clearing Your Browser’s Cache.

Getting Sound and Picture

Q: Sometimes when I show a film on a multimedia projector or DVD/VCR, I get the sound, but no picture. What’s wrong?

A: Try pressing the SOURCE button on the projector or on the remote control to cycle through the available inputs. DVD/VCR combination units usually display the picture on the Video Input setting. Stand-alone DVD and VCR players usually get a picture on the S-Video Input.

Windows Keyboard Shortcuts

Save some mouse clicks by using common timesaving keyboard shortcuts. In the table below:

  • The plus sign (+) signifies holding down the first while then pressing the second key
  • Upper case letters can be substituted for lower case letters
  • The windows key icon stands for the Windows Key or WinKey.

Shortcut

Function

Ctrl+A Select all items in the document, web page, spreadsheet, etc.
Ctrl+B Bold the selected text
Ctrl+C Copy the selected item
Ctrl+I Italicize the selected text
Ctrl+O Open an item
Ctrl+S Save a document
Ctrl+U Underline the selected text
Ctrl+V Paste the most recently saved item wherever the mouse cursor appears.
Ctrl+X Cut the selected item
Ctrl+Z Undo the last action
Ctrl+Backspace Delete the word to the left of the mouse cursor
Ctrl+Del Delete the word to the right of the mouse cursor
Ctrl+End Go the bottom of the document
Ctrl+Esc Display the Start menu
Ctrl+Home Go to the top of the document
Ctrl+Right Arrow Move the mouse cursor to the beginning of the next word
Ctrl+Left Arrow Move the mouse cursor to the beginning of the previous word
Ctrl+Down Arrow Move the mouse cursor to the beginning of the next paragraph
Ctrl+Up Arrow Move the mouse cursor to the beginning of the previous paragraph
Ctrl+Shift+any Arrow Highlight a block of text
Alt+F4 Close the active item, or quit the active program
Alt+Tab Switch between open items
Alt+Underlined letter in a menu name Display that menu
F1 Display Help
Shift+any Arrow Highlight a block of text
windows key+D Minimize all windows and show the desktop
windows key+E Open Microsoft Explorer
windows key+F Display the Windows Search/Find feature
windows key+Ctrl+F Display the computer Search/Find feature
windows key+L Lock the computer (Windows XP and above)
windows key+M Minimize all windows and show the desktop
windows key+Shift+M Open all minimized all windows
windows key+R Open the Run window
windows key+U Open Utility Manager
windows key+Tab Switch between open programs
windows key+F1 Display Microsoft Windows Help
windows key+Pause/Break Open the system properties window

For more complete list of key shortcuts, press windows key+ F1 and search for “Windows keyboard shortcuts overview.”

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