E-mail / Public Folders System Upgrade and Migration: Frequently Asked Questions
What is the impact of the e-mail migration on me?
E-mail migration will be transparent to the user. However, operational performance will be improved, and users will experience a faster, more secure, and more stable e-mail system.
What is the difference between my e-mail account now and after migration?
The only difference is that Outlook Web Access (OWA) 2003 is enhanced. Users will be able to read, forward, print, move, and delete messages as they normally do. Additionally, storage in mailboxes and Public Folders, including sub-folders in each, will be increased to 2 gigabytes as a system standard.
How will I know when my mailbox has been migrated?
The migration schedule is posted on the Outlook Web site.
How can I find out how much storage space my mailbox or Public Folder, including sub-folders, is using?
When you are in your Inbox or top-level Public Folder, select File ► Folder ► Properties for "foldername"... from the menu bar. The Foldername Properties dialog box appears. Click on the General tab, then click on the Folder Size... button. The sizes for the folder (without sub-folders), the total (including sub-folders), and each individual sub-folder will display.
How will I know when my mailbox is approaching the 2 gigabyte storage limit?
The system will email you a warning notice when you are approaching the maximum storage limit. You will get the notice in plenty of time to lower the size of your mailbox by deleting or archiving messages from it.
Where can I get updates, training, and technical support?
- Visit the Outlook Web site for status and updates about mailbox migration, documentation, on-demand tutorials, training schedules, and instructions for on- and off-campus OWA 2003 usage.
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The eLearning Programs and Support
Center (formerly FITSC) is currently offering support to faculty for
Office 2003, including Outlook 2003. For more information,
contact: (323) 343-6594. -
Instructor-led classroom training
sessions for faculty and staff are available beginning
May 8, 2006. Learn about features available with the OWA 2003 Premium option. Off-campus OWA users are strongly encouraged to attend. A schedule of classes is available online at the Outlook Web site. - Contact your Information Technology Consultant (ITC) for instruction on how to maintain good mailbox housekeeping. To find your ITC, visit the ITC Web site at: http://www.calstatela.edu/academic/aa/ess/itc/
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Technical support is
available at the ITS Help Desk (LIB PW Lobby), or contact
(323) 343-6170.