The purpose of these FAQs is to provide answers to common problems and issues that are faced by students about computing resources at CSULA. The categories are presented below.
Note: Click on the topics below to expand the list of questions.
Questions:
AD Account
An AD account is a computer account that allows access to the campus network and resources.
Students can apply or pick up their AD account by going to the ITS Help Desk located in the Library Palmer Wing (LIB PW) Lobby. A current CSULA ID or a valid photo ID and proof of registration (i.e. STAR registration class schedule confirmation, tuition payment receipt) are required to receive an AD account. The account will be ready for pick up after one (1) business day. Photo identification must be presented before the account can be issued.
If you cannot remember your password, you will have to apply for a password reset at the ITS Help Desk in the Library Palmer Wing (LIB PW) Lobby. You will be asked to show photo identification and complete the Request for Password Change form. The process to reset your password will take about 5 minutes, however your new password will not become active until the password file is updated on the system. The password file is updated every 60 minutes.
AD accounts for regular students terminate if they graduate, are on a leave of absence, or miss two consecutive quarters.
Students applying under Extended Education, Open University, or ACLP must renew their account every quarter. These students will be asked to show a current quarter fee receipt and a valid photo ID (i.e. CSULA Student ID, Driver License, or Passport). These students must come to the ITS Help Desk at the beginning of each quarter that they are enrolled in. Students not renewing their account within the first four weeks of the quarter will lose their account. If students in these categories become regular students, they must notify the ITS Help Desk of their new standing. After becoming a regular student, they do not need to renew their account every quarter.
All students with name and/or standing changes must go to the ITS Help Desk as soon as possible to maintain their account.
Library Database
Please visit the Off-Campus Library Database Access page.
MyMail
- How can I access my campus e-mail?
- How can I change my password?
- Can I change my username?
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Can I forward e-mail to another provider?
Yes. You can find step-by-step instructions at the following link: http://www.calstatela.edu/its/docs/pdf/forwarding_emails.pdfNote: Setting up the forward command must be done using the Internet Explorer Web browser.
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How much space do I have on my email?
100 MB
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Can I check to see how much storage I have used on my e-mail?
Unfortunately, at this time you will not be able to check specifically how much of your e-mail storage you are using. However, when you reach the limit, you will be prompted, and will not be able to send out messages.
Note: You may continue receiving emails, but sending will be disabled unti you clear your e-mail to below the 100MB limit.
You can access your student e-mail via any computer on campus and off-campus by going to https://mymail.calstatela.edu/. You need a valid AD Account to log in. Remember to erase the old/unwanted emails frequently along with messages saved in the Sent folder. If you can't receive your e-mail, please come to the ITS Help Desk (Library Palmer Wing Lobby) for help.
Please download this handout.
No, unless your name has been officially changed with the CSULA Campus records.
Open Access Labs
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Can I download and install programs on to the Link Station computers?
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Can I listen to my CDs on the Link Station computers?
Yes. Simply insert your CD into the CD-ROM drive and launch Windows Media Player or CD Player. (Start - All Programs - Accessories - Entertainment) Make sure to bring your own earphones.
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Can I burn CDs with the Link Station computers?
No, you cannot. The computers are not equipped with CD-RW (burner) drives.
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Is there a time limit on using a Link Station?
There is a two-hour time limit for each station if there is a waiting list.
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Do I need to pay to print?
Dot matrix printing is free. Laser printing will cost $.10 per page.
No, you cannot. The security settings on the computers do not allow the installation of software applications without an administrator password.