DTK Computer Corporation

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    DTK computer Inc. will provide On-Site Service to customers who purchase DTK on-site service plan.  This service plan covers the system as it was originally configured and shipped by DTK.  DTK will not service systems that have been "modified", "enhanced", "upgraded", or otherwise "altered" by anyone not authorized by DTK.  DTK will dispatch a field service technician to the customer site - residence or place of business - in the continental US, Alaska, Honolulu, Canada, and Mexico.

    Once experiencing a problem with the system, a customer may call DTK Technical Support Monday to Friday from 8:30 a.m. to 5:30 p.m. (PST) at 800-889-8998.  The customer needs to provide the Service ID Number and a detailed description of the problem in order to help DTK specialist determine possible causes and recommend a solution.  When it is determined that the problem is covered under the on-site service plan, DTK will ship the replacement parts to the customer's computer site via overnight delivery and technician will be there the same day or next business day depending on the time of the call.
 

    For notebook services, DTK will provide advance cross shipment notebooks to customer's site (Cal State L.A.).  DTK will issue UPS Call-Tags to have the notebooks pick up at the site.  Any claims for damage during shipping must be made immediately.