About Financial and Support Services
Support Services provides support designed to increase the personal productivity of both the campus users and the ITS division. It is responsible for maintaining the ITS software archive; distributing site license software; distributing access accounts for e-mail, GET, and campus administrative systems. This unit offers a variety of staff and student workshops, as well as documentation for basic applications, Internet navigation, and campus directory services. It also installs and maintains the equipment available in the dozens of Electronic Classrooms, Technologically Enhanced Classrooms (TEC), and Media Enhanced Classrooms (MEC) located throughout the University. Support Services provides the ITS Help Desk, a one-stop source for information and support on computing resources. The ITS Help Desk is located in the Library Palmer Wing Lobby and on the Web at www.calstatela.edu/helpdesk.
The Support Services unit works closely with the Office of Academic Support to deliver the technology used in instruction and research, and to ensur that the appropriate computing and information services are available for the academic community.
We offer a wide variety of services designed to increase the personal productivity of our users, such as:
- Administrative Support Services
- Baseline Project Management
- Communications Technical Support
- Digital Documentation Services
- ITS Help Desk & Account Services
- Media Technical Support Services
- Training Services