CCCDSAFE: IT Quality Assurance
FCAPS-CDC
To assure the quality of all ITS deliverables, ITS adopted CCCDSAFE, a customized version of the International Organization for Standardization (ISO) best management practices model.
This new discipline will help ITS strive to achieve the target technological environment on campus. ITS is at the early planning stage of defining what CCCDSAFE means in terms of our infrastructure, applications, support, and security. As this division continues the build-out of all the Cal State L.A. technology initiatives, it will adopt and adapt the CCCDSAFE discipline in a phased approach that is most conducive to those implementations.
CCCDSAFE is defined as:
Customer Relations Management
The methodologies, strategies, information, online services, and technological capabilities
to more rapidly and comprehensively serve CSULA users.
Configuration Management
Requires the configuration of all systems to be updated regularly and securely stored.
Prior working configurations can be retrieved and reinstalled quickly if needed.
Change Management
Establishes procedures to handle any system or operational change and minimize disruption
to related systems and users.
Disaster Recovery/Business Continuity
Management
Establishes the process used to recover from a failure, fault, or stoppage of support
systems.
Security Management
Ensures infrastructure integrity, incorporating legal requirements, and mitigating
University risk, a system to design, implement, and maintain user authorization
and authentication.
Accounting Management
Delineates how information, costs, and metrics are gathered, recorded, analyzed,
and charged back.
Fault Management
A process to detect and isolate problems, and to predict and prevent future problems.
Efficiency/Effectiveness Management
Delineates standards for any procedure or process; monitors performance to meet
or exceed standards.