Please Note:
Peer-to-peer File Sharing Warning
Unauthorized peer-to-peer file sharing of copyrighted works, including music, pictures, movies, and other published materials, is a violation of campus computer-use policy. It is also illegal and may carry significant monetary and/or criminal sanctions. It is the responsibility of the student, staff or faculty member downloading or uploading files to ensure that these are not copyrighted works, or that he or she has the permission of the copyright holder.
Questions
- What is an Network/E-mail account?
- How I open an Network/E-mail account?
- What is the disk quota for an account?
- How do I change the account password?
- What if I forgot my password?
- When will my computer account get terminated?
- Legal Stuff
What is an Network/E-mail account?
A Network/E-mail account is a computer account that allows access to the campus network and resources.
How do I open an Network/E-mail account?
Students, faculty, and staff who want access to campus computing facilities and the academic information network must have a Network/E-mail Account.
Students
Students can apply for or obtain their Network/E-mail account information by going to the ITS Help Desk located in the Library Palmer Wing (LIB PW) Lobby. A current CSULA ID or a valid photo ID and proof of enrollment (i.e. GET enrolled class schedule printout, or other official class listing) are required to receive an Network/E-mail account.
The account will be ready for pick-up after one (1) business day. Photo identification must be presented before the account can be issued.
Faculty/Staff
Faculty and staff may apply for an Network/E-mail account by completing the Network/E-mail Account Request Form found at http://www.calstatela.edu/its/forms/network_account/ The application must have the Department Chair or Manager's signature, along with the Dean or Vice President's Signature for the Help Desk to accept the application. Note: UAS employee's must also have the UAS Executive Director's Signature as well.
The account will be ready for pick-up after three (3) business days. An Employee ID must be presented before the account can be issued.
Student Clubs and Organization
A Network/E-mail account and Web page will be issued to the President or Vice President of an officially recognized Cal State L.A. Club/Organization. Applicants must understand that they are held responsible for all activity that occurs under the account. Account violations may result in loss of club account and possible loss of Club/Organization recognition.
The Club/Organization President or Vice President can request a Network/E-mail account on his/her club's behalf by completing the Network/E-mail Account Student Application form at the ITS Help Desk located in the Library Palmer Wing (LIB PW) Lobby. Network/E-mail accounts will be limited to 100 megabytes of space. The Club/Organization must notify both the Center for Student Involvement and the ITS Help Desk of any changes in leadership to transfer the existing account to the new President or Vice President.
The account will be ready for pick-up after three (3) business days. Photo identification must be presented before the account can be issued.
Guest
Guests who are not a current CSULA Student / Faculty / Staff, but wish to access library computers and the Internet through the library computers, please visit http://www.calstatela.edu/its/techsupport/helpdesk/faq_library_login.htm to see if you qualify for a guest account.
What is the disk quota for an account?
A disk quota of 100 Megabytes is imposed on all Student Network/E-mail accounts and 2 Gigabytes on all Faculty/Staff Network/E-mail accounts.
How do I change the account password?
Mentally create and memorize your new password. DO NOT use words that can be found in the dictionary, proper names, social security numbers, license plate numbers, or permutations of words/names. Remember to use at least two alphabetic characters (a mix of upper and lower case letters for added security), and at least one number, symbol or punctuation mark. Your new password must also contain at least three characters that are different than your old password. Remember that your password is case sensitive and upper and lower case letters must be entered appropriately or you will be denied access to the system.
To prevent your account from being compromised, change your password every quarter or three months. To change your password, we recommend using one of the campus Open Access Labs, and use the PDF http://www.calstatela.edu/its/docs/pdf/passwd.pdf for step-by-step instructions.
Passwords are updated every 60 minutes daily. You can continue to use your old password until the new password has been updated throughout the Network. If you have difficulty changing your password, call the ITS Help Desk Office at (323) 343-6170.
What if I forgot my password?
If you cannot remember your password you will have to apply for a password reset in person at the ITS Help Desk in the Library Palmer Wing (LIB PW) Lobby. You will be asked to show photo identification, valid proof of current registration, and complete the Request for Password Change form. The process to reset your password will take about 5 minutes, however your new password will not become active until the password file is updated on the system. The password file is updated every 60 minutes.
When will my computer account get terminated?
Network/E-mail accounts for Regular Students terminate if they are no longer on current student standing. For example, when the student graduates, or is on a leave of absence, or misses two consecutive quarters. Network/E-mail accounts for Faculty/Staff are locked when they are not currently employed and terminate 60 days after separation from the university. If an account is terminated, a new Network/E-mail application must be submitted.
Students applying under Extended Education, Open University, or ELP must renew their account every quarter. These students will be asked to show a current quarter fee receipt and a valid photo ID (i.e. CSULA Student ID, Driver's License, or Passport). These students must come to the ITS Help Desk at the beginning of each quarter that s/he is enrolled. Students not renewing their account within the first four weeks of the quarter will lose their account. If students in these categories become regular students, they must notify the ITS Help Desk of their new standing. After becoming a regular student they do not need to renew their account every quarter.
All students with name and/or standing changes must go to the ITS HelpDesk as soon as possible to maintain their account.
NOTE: Alumni qualify for a Guest Network/E-mail account if they have joined the Alumni Association. Their Guest account is valid for the duration of their membership. Before applying for a Network/E-mail account, Alumni Association Members must visit Library Reference Desk to obtain a Library Bar code for their Alumni ID Card.
Legal Stuff
The use of Network/E-mail accounts is governed by CSULA Administrative Procedure 709, Section 502 of the Penal Code, and Student Guidelines for Responsible Computing. Before receiving an Network/E-mail account, applicants will be asked to familiarize themselves with and understand the policies and laws governing the use of computers and computer networks at Cal State L.A. Network/E-mail account holders can be held responsible for activities associated with their account.
Notice: Illegal file-sharing and other copyright violations are a Violation of Title 5 of the California Code of Regulations.