FAQ

Door Access

How long will the door be unlocked?

After you have entered you PIN, the door will be unlocked for five (5) seconds before relocking and requiring you to swipe your One Card and enter your PIN again.

How do I deactive the alarm inside the classroom?

The alarm requires a code to disarm.  You will be given this code by your department (Dean's Office).  If you do not remember the code or the alarm will not disarm, you will need to contact Campus Police at (323)343-3700.

What if I need to get into a designated classroom and my One Card/PIN does not work?

If for any reason you cannot gain access to the calssroom, you should call the Golden Eagle One Card Office at (323)343-6800 for assistance.

What if I forget my PIN?

If you do not remember your PIN, please come by the Golden Eagle One Card Office to create a new PIN.  To ensure your security and privacy, we will not be issuing PIN over phone or email.

What if there is an emergency, who should I call?

In the event of an emergency, please contact Campus Police at (323)343-3700.

ID Card

Is there an expiration date on my One Card?

The One Card is valid as long as you are employed and/or current enrolled student.  However, the door access privileges will expire at the end of each term.

What happens if my One Card is lost or stolen?

You should contact the Golden Eagle One Card Office immediately so that we can deactivate teh card in question.  You can then come in to obtain a new card for a $5.00 replacement fee.

Can I lend my One Card to someone else?

For security reason, we encourage you to not share your One Card.  The owner of the One Card assumes all financial and criminal liability for any misuse.

Wells Fargo Banking Information

What is the Wells Fargo banking option that is available to Cal State L.A. One Card holders?

When your Cal State L.A. One Card is linked to a Wells Fargo Everyday Checking account, you can use it to make PIN-debit purchases and for your free access to your cash at Wells Fargo ATMs nationwide. This is not a credit card. It is a debit card.  Funds for ATM or PIN-debit transactions using your Cal State L.A. One Card are deducted from your primary linked Wells Fargo checking account.

What do I need to bring to open a new Wells Fargo Everyday Checking account?

You will need two valid forms of identification:

  1. Government-issued identification card from the federal, state, tribal, or foreign government. Examples include: Driver's license, State issued ID card, passport, and military ID.
  2. Secondary identification from a recognized business, educational institution, or government agency. Examples include: Student ID, Social Security card, Resident Alien card, and Matricula card.

What if I already have an existing Wells Fargo account?

You can LINK your new Cal State L.A. One Card to your existing Wells Fargo checking account by visiting the Wells Fargo banking location on campus in the University Student Union, Room 103.

What should I do if my Cal State L.A. One Card is lost or stolen?

For cards that are linked to a Wells Fargo checking account, you must notify BOTH the Golden Eagle One Card Office and Wells Fargo as soon as possible. Lost One Cards without the banking option only need to be reported to the Golden Eagle One Card Office.

Is there a monthly service fee associated with the Wells Fargo Everyday Checking account?

Cal State LA students who open a Wells Fargo Everyday Checking account will have their monthly service fee waived by linking their account to their Cal State LA OneCard.  This benefit is available for currently enrolled Cal State LA students.

Where can I open a new Wells Fargo Everyday Checking account?

Open your Wells Fargo Everyday Checking account at the on-campus Wells Fargo banking location in the University Student Union, Room 103.   To speak to a Wells Fargo banker for additional information, please call 323-224-3972.

 

Wells Fargo Bank, N.A. Member FDIC.