Zoom FAQ

How do I get started with Zoom?

To learn how to get started with Zoom, visit the Moodle Mentor Zoom Guide. For more questions on Zoom, contact the Cal State LA ITS Help Desk. You can also download Zoom for your device, or use your MyCalstateLA account to sign in to Zoom.

The Zoom Help Center offers helpful guides on getting started:

What are Zoom's system requirements for PC and Mac?

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems

  • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later

Supported Tablet and Mobile Devices

Supported Browsers

  • Windows: IE7+,  Firefox,  Chrome,  Safari5+, Opera12+
  • Mac: Safari5+,  Firefox,  Chrome

Processor and RAM Requirements

MinimumRecomended Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent) RAM N/A 4Gb

High DPI Support

  • High DPI displays are support in Zoom version 3.5 or higher

Bandwidth Requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments. 

Recommended bandwidth:

  • For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2 Mbps (up/down) for HD video
  • For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down). 
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with  video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps

HD Camera Suggestions

USB Speakerphone and Microphone

Other Peripherals

Note: Devices support vary with systems. Please test them first.

*Requirement list courtesy of Zoom. 

Where can I get training for Zoom?

The Zoom Help Center offers extensive online resources and hosts a Training page, which is updated with weekly Zoom training webinars and video tutorials.

Here are a list of Zoom videos to get started:

Where can I get help?

For additional support, contact the Cal State LA ITS Help Desk.