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Complaints and Adjustments |
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February 10, 19.. |
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Our Order No. 4312 |
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Dear Sirs, We duly received the documents and took delivery of the goods on arrival of the s.s. "Isabella" at Hamburg. We are much obliged to you for the prompt execution of this order. Everything appears to be correct and in good condition except in case No. 71. Unfortunately, when we opened this case we found it contained completely different articles, and we can only presume that a mistake was made and the contents of this case were for another order. As we need the articles we ordered to complete deliveries to our new customers, we must ask you to arrange for the despatch of replacements at once. We attach a list of the contents of case No. 71, and shall be glad if you will check this with our order and the copy of your invoice. In the meantime we are holding the above mentioned case at your disposal; please let us know what you wish us to do with it. Yours
sincerely |
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February 20, 19.. |
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Our Order No. 4312 per s.s. "Isabella" |
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Dear Sirs, Thank you for your letter of February 10. We were glad to know that the consignment was delivered promptly, but it was with great regret that we heard case No. 71 did not contain the goods you ordered. On going into the matter we find that a mistake was indeed made in the packing through a confusion of numbers, and we have arranged for the right goods to be despatched to you at once. Relative documents will be mailed as soon as they are ready. We have already cabled to inform you of this, and we enclose a copy of the telegram. Please keep case No. 71 and its contents until called for by our Commercial Counsellor's Office, whom we have informed of the matter accordingly. We were very sorry for the trouble caused you by the error. Yours sincerely |