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Working Title:
Assistant Lab Supervisors
Incumbent is responsible
for assisting the ESS Lab Supervisors with the day-to-day
operation of the Open Access Computer Lab.
Supervised
and supported by the ESS Lab Supervisors, a Lab Supervisor
Assistant shall:
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Enforce and ensure that the Lab Consultants enforce computer
lab rules and CSULA rules and policies.
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Be
required to serve one weekend shift during each quarter.
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Be
required to serve four night shifts during each quarter.
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Spend one hour each week during their shift in recruiting
process.
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Provide training, mentoring, and testing for new Lab Consultants
during their evaluation period.
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Along with Lab Supervisor, produce and maintain the Lab
Consultant's Handbook for the lab.
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Handle first level user complaints.
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Troubleshoot hardware, software, and network problem.
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Help
clear outstanding Trouble Tickets.
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Disseminate information about procedures, workarounds,
diagnosis, or problems.
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Set
a disciplinary example for Lab Consultants and Interns.
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Meet
weekly with the Lab Supervisor to provide update and discuss
labs related matter.
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Perform other duties as assigned.
A Lab Supervisor Assistant must have above
average computer skills, good communication skills, and ability
to effectively work with Lab Consultants and users.
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